Standard shipping is $6 and arrives in 3–5 business days; it is free over $75. Express is $16 and arrives in 1–2 business days.

Orders placed before 1:00pm ET on a business day leave the same day. You get a tracking number the moment the label is scanned, not when the order is placed.

No. Everything in the catalogue goes by parcel carrier — there is no freight, no pallet and no delivery appointment. The heaviest single item is the 8 mm mat at 6.8 lb.

That is a deliberate limit on what we sell rather than an accident.

Not yet. We ship to all 50 US states, including Alaska and Hawaii, at the same rates. We cannot ship to PO boxes; APO and FPO addresses work on standard shipping but not express.

The 2 lb pair. Pilates arm work is about time under tension rather than load, and two pounds held through a long series is genuinely hard.

The 3 lb pair is the second purchase, not the first. Every product page publishes the exact mass so you can compare against something you already own.

True to size. Every garment publishes its measured body length and inseam in size M on the product page, so you can compare against something you already own rather than guessing from a chart.

The Low-Impact Bra has no adjustment: between sizes, size down for support and up for comfort.

30 days from delivery on anything unused and in its original packaging. Returns are free on a prepaid label, with no restocking fee and nothing deducted from the refund.

Anything damaged, faulty or incorrect is replaced or refunded in full, including the outbound shipping.

We issue it within 5 business days of the return arriving with us. Your bank then takes a further 3–5 business days to show it, depending on the issuer.

The refund appears on the same statement line as the charge: IVORY.

Five years on machined metal against manufacturing defect and against a bearing, weld or spring failing in normal use. Two years on mats, bolsters, blocks and bags. Ninety days on bands, socks, ties and apparel.

A band that has worn out is not a defect; a band that arrived with a nick in the edge is.

IVORY. That is the only line this store produces, on charges and on refunds alike.

If you see IVORY and do not recognise it, email hello@ivoryreform.com before contacting your bank — we can identify the order in a couple of minutes.

Card details are typed into an encrypted field hosted by our payment provider and are never received or stored by this website. What we can see is the card brand, the last four digits and the issuing country.

Every page is served over TLS with a 256-bit cipher, and card payments may be verified by 3-D Secure — the step where your bank confirms the payment in its own app.

No, and please do not email or read us a card number. We cannot take a payment that way by design — keeping card numbers out of our systems entirely is what keeps the store in the narrowest scope of the card security standard.

No. There is no membership, no subscription, no class package and no auto-replenishment. You are charged once for the order you placed and never again.

If you ever see a recurring charge from us, it is an error — tell us and we will refund it immediately.

All prices are shown and charged in US Dollars (USD). Sales tax is calculated at checkout where we are required to collect it and shown as a separate line before you pay.